FAQ

Frequently Asked Questions

How do I join in-person, in-person groups, or online?

Download our app
Apple: Click Here! To Download
Google: Click Here! To Download
Go to the “Group” tab by clicking the 3 lines in the left hand corner.
Click on the “New Client Introduction Packet.”
Watch the “What to Expect Video.”
Then scroll through the drop down in the group and select “Forms.” Select the pre-assessment for the group or type of training you are interested to join: Dynamic Explosion Pre-Assessment (Athlete), General Fitness Pre-assessment, Rehab/Prehab Pre-Assessment (for athletes or general fitness).
Once you complete the pre-assessment we will reach out to you in a timely manner via in-app messaging or phone call. If you have any questions you can always reach out to us via in-app messaging.

Do you only train athletes?

No, we also have training programs for general fitness. If you have questions about joining the program as a non-athlete, please make sure to download our app, complete the general fitness pre-assessment, and send us an in-app message.

What is the pre-assessment?

We have three different pre-assessments:

These forms help to complete your app profile as well as provide us with details about you and what you are looking to achieve with our programing.

What is the free in-person assessment?

If you are local to the Sacramento California area and you are interested to join one of our in-person groups, then we ask that you go to the booking tab in the app to schedule your free in-person assessment. You must have already downloaded the app and completed a pre-assessment before booking an in-person free assessment.

For individuals who are not local, but are looking to join us in-person for a short amount of time, please follow the instructions above. Instead of booking an in-person assessment we can schedule a phone call to discuss further details. In order to schedule a phone call please send us an in-app message.

My billing information changed; how do I update?

Go to the “billing,” tab in the app and enter your new card or bank account information that will link to your account.

How do I purchase a package?

If you are an app only client after October/November 2022 you will automatically be charged a $55 monthly app only subscription fee. If you are an in person client Coach B will apply your payment package to your profile based on what was discussed during your in-person assessment or other form of consultation. If you have questions please send us an in-app message. If you have any technical problems please send an email to support@exercise.com subject: Body by G24. Support staff will assist you with any technical problems.

How can I donate to your non-profit?

Our non-profit provides opportunities to extraordinary athletes that are unable to afford our training packages. When you donate to our non-profit we use these funds to support these athletes athletically and nutritionally. These funds are limited and athletes interested in this option must complete the “Sponsored Athlete Application,” located under forms in the “New Client Introduction Packet.” We review each application individually and we select athletes based on their special goals, adversity, and what they can offer the Body by G24 program. Our sponsored athletes must provide documentation of a higher than average GPA to exhibit their commitment not only to athletics, but also their education. We expect our sponsored athletes to be Body by G24 ambassadors who exhibit appropriate and professional conduct in society and who volunteer their time with other Body by G24 athletes that may need help academically or socially.

If you provide a donation of $500 or more we can additionally provide you with information for charitable tax deduction purposes.

To make a donation please download our app

Apple or Android

Once you download our app and create a profile you can send us an in-app message so we can discuss what you would like to donate.

What is your availability for private sessions?

We have very limited availability for private training. To see if you qualify for private training you can send us an in-app message. Once you complete an in-person assessment or phone consultation we can assess if we have any availability that works with your schedule.

What is your rehab and prehab program?

Depending on your past or present injury we design programs that help you to get back to optimal performance. We work around your current or past treatment plan and your body. We build and adjust these programs as we monitor your performance of movements and consult with you about how you are feeling through the different stages.

All of our programs have injury prevention (prehab) built into them.

How can I contact you if I have a question?

You must download our Body by G24 app and send an in-app message.

What is the 30-day free trial?

This will be available around October/November 2022.

Download our app
Apple: Click Here! To Download
Google: Click Here! To Download
Once you create your account after downloading the app, you will be prompted by the app to complete your profile for the Free 30-Day Trail.
Once signed up go to the “Package,” tab after clicking the 3 lines in the top left hand corner.
Complete sign up for the Free 30-Day Trial by adding your payment information.
Once complete you will be able to go to the “Plans,” tab to view your Free 30-Day Trial app program.
You will have access to a free Body by G24 Introductory App program. This program can be completed by an athlete or general fitness client. If you do not contact us via in-app messaging requesting to cancel the subscription before the 30-day free trial expires then you will be charged a $55/monthly fee for access to our app programs only. If you choose to continue your app subscription please send us a message via in-app messaging so we can upload a new program of your choice for your $55/m app programing subscription. You will only have access to one program at a time. If you are looking for custom programing there are additional fees, please send an in-app message for custom program requests. If you choose to become an in-person client during the time you are paying the $55/m app subscription then we will apply what you currently paid for the month towards an in-person package.
If you have any issues with using the app or completing any of these directions, send an email to support@exercise.com subject: Body by G24. Support staff will assist you with any technical problems.

Am I required to download the app?

Yes! All clients must download the app, no matter if you are App only or in-person. This is the main way we communicate with you. If you reach out using any other method it is not guaranteed that your message will be seen or addressed. For in-person clients you will be notified of important schedule changes, class cancellations, you will have access to your class schedule, and we have you check in for classes via the app when you arrive, without the app you will not receive this access.

As an in-person client you will be assigned a group which will also have an app program. You will be expected to complete your app program on days you cannot not come in-person or for extra work. We are able to track who completes their online work and who does not.

How do I purchase merchandise?

Send us an in-app message.

Where are you located?

We are located in Sacramento California in North Natomas.

How can I purchase an app only program?

Follow instructions under “What is the 30-day Free Trial.” If you have additional questions you can send us an in-app message.

Do you have custom plans?

Yes, you must complete either an in-person free assessment to discuss further or we must have a phone consultation first. We need to know the details of what you are looking for, from here we will provide a quote for custom programming.

How do I get on the waitlist?

Send us an in-app message. You must have the app downloaded. Follow instructions under “How do I join in-person or online?”

How can I sign up my organized team for body by g24 training?

Complete our Team Training Pre-assessment: Click Here!

What is general fitness?

General fitness will work towards broad goals of overall health and well-being, rather than narrow goals of sport competition. Our general fitness groups are held at various locations. You must download our Body by G24 app found in the apple or google paly store, complete a General Fitness pre-assessment and complete an in-person assessment.

If you want to complete a general fitness app only program, follow the steps above. Instead of scheduling a free in-person assessment, send us an in-app message.

I need help with the app?

If you are experiencing technical difficulties or have questions about how the app works please contact support@exercise.com, subject “bodybyg24.”

What is your athlete program?

Our Dynamic Explosion Program is perfect for any type of athlete. Our athlete programs focus on unconventional methods to enhance speed, balance, power, and control. Our methods cultivate longevity while performing functional athletic movements that increase durability.

What is the difference if I link my bank card or bank account to my app profile for billing?

If you link your bank or credit card to your profile for payment you will be charged an automatic 4% processing fee via the stripe payment processor. If you link your Bank Account to your app profile for payment you will automatically be charged a 2% fee via the stripe payment processor.

Come Build With Us

Our unconventional approach to training is designed to enhance speed, balance, power, and control. Our methods cultivate longevity while performing functional athletic movements that increase durability. We teach our athletes and general fitness clients the importance of living a healthy lifestyle by building lifelong habits with physical fitness and nutrition. We have a diverse program and work with everyBODY. We have a variety of programs with options to join in-person or online. To learn more, download our app and send us an in-app message. Stay hungry…Stay humble.

#WhoBuiltYou